Terms of Service

1. Provider identification

The services described on this site are provided by Leaf Games & Software S.r.l.s., Italian VAT ID 14669501000, tax code , registered office at Circonvallazione Casilina 124, 00176 Rome (RM), Italy ("Provider"). Contacts: [email protected], +39 327 612 5471.

2. Acceptance of terms

These Terms of Service ("Terms") govern the provision of services by the Provider and the use of leafgs.it. Use of the site or submission of a contact / quote request implies acceptance of these Terms. In case a specific contract is signed with the Provider, its conditions shall prevail, supplemented by these Terms for matters not expressly disciplined.

3. Scope

• navigation and use of leafgs.it;
• submission of contact requests, quotes and applications;
• pre-contractual relationships between potential client user and Provider.

Not applicable to ongoing contractual relationships, governed by the specific contract signed between the parties.

4. Services offered

The Provider offers the following software engineering services, detailed in the Services section: custom software, ERP/CRM, mobile apps, video games and advergames, augmented and virtual reality, omnichannel e-commerce, technical marketing, data engineering and business intelligence. The list may vary over time.

5. Request procedure

• Contact form on the site;
• Structured quote form with budget and timeline details;
• Direct email at [email protected];
• Phone during office hours (Mon-Fri 9-18 CET).

The Provider undertakes to reply within 24 working hours.

6. Quote and contract

The quote is free of charge and non-binding. It becomes binding exclusively upon signing, by both parties, of a Services Agreement detailing: specific subject matter, work phases, milestones, fee, payment methods, intellectual property, warranties, duration, withdrawal. The Agreement may be signed electronically pursuant to Italian Legislative Decree 82/2005.

7. Timeline and phases

1. Discovery and design (1-3 weeks) — requirements, architecture, design;
2. Iterative development — 2-week sprints with live demos;
3. UAT and go-live — user verification, controlled deployment, post-release monitoring;
4. Maintenance — SLA stipulated separately (see §12).

8. Fees and payments

Fees are detailed in the individual Agreement. The Provider issues electronic invoice via the Italian Exchange System (SDI) pursuant to Italian tax regulation. Standard payment terms: 30 days end of month (EOM). For multi-year projects, milestone billing applies (40% at start, 40% mid-project, 20% at go-live, unless otherwise agreed).

9. Warranties and liability

The Provider warrants correct functioning of delivered software for 12 months from go-live, unless contractually agreed otherwise. Warranty covers software defects (bugs, regressions, deviations from specifications) but not:

• malfunctions caused by modifications made by the Client or third parties without authorisation;
• incompatibility with software/hardware not foreseen during analysis;
• damages resulting from improper use of the software.

Provider liability for indirect damages (loss of profit, reputational damage, loss of chance) is limited to the annual Contract value, save for wilful misconduct or gross negligence.

10. Intellectual property

Specific source code developed for the Client is transferred to the latter upon full payment, unless contractually agreed otherwise. The Provider retains unlimited rights on:

• pre-existing reusable components (internal libraries, frameworks, templates);
• know-how and methodologies developed during the project;
• development techniques, design patterns, architectural solutions.

The Client may cite the collaboration with the Provider as a reference, subject to any NDA in force.

11. Confidentiality

Both parties undertake to keep confidential the business, technical and personal information they have access to in the context of the relationship, for the duration of the Contract and for 5 years thereafter. It is the Provider's practice to propose an NDA in the pre-contractual phase for projects requiring it.

12. Maintenance and SLA

Maintenance of delivered software is subject to a separate contract (SLA — Service Level Agreement) defining: coverage hours, response times by severity (blocking / high / medium / low), ticket opening procedure, monthly/annual costs. The Provider is not bound to provide free maintenance beyond the warranty period in §9.

13. Withdrawal and termination

• Ordinary withdrawal — with 30-day notice and payment of activities executed up to the withdrawal date;
• Termination for breach — in case of serious violation not remedied within 30 days from formal notice.

In case of termination, the Provider delivers all material produced up to the date of relationship interruption, subject to payment of completed activities.

14. Applicable law and jurisdiction

This relationship is governed by Italian law. Any dispute shall be subject to the exclusive jurisdiction of the Court of Rome, save for different contractual agreement and save for mandatory consumer protection rules where applicable.

15. Final provisions

The possible nullity of a single clause does not imply nullity of the entire relationship. These Terms are subject to update; the current version is always available at this URL. In case of conflict between the Italian and English versions of this document, the Italian version prevails.